PROGRAMME
Something doesn't look right
If a programme, session or exercise does not match what you expected, check your current goal, schedule, equipment and programme settings first.
HELP
NEED A HAND?
START HERE.
Help with training, programmes, subscriptions, app issues and using Credo.
COMMON HELP
WORKOUT
I can't complete a session
Real training is rarely perfect. Adjust what you need, record what actually happened and use Credo's coaching and review tools where available.
LOGGING
My workout didn't save correctly
Check your connection and reopen the session. If information is still missing, report the issue with as much detail as possible.
RECOVERY
Where are the recovery sessions?
Credo includes guided stretching, Pilates, yoga, mobility, foam-roller and percussion-gun recovery options.
APP & SUBSCRIPTION
Manage the basics.
App and subscription options should stay simple and easy to understand.
SUBSCRIPTION
How do I manage my subscription?
Subscription management and cancellation will follow the platform through which you subscribed, with the relevant options shown clearly in the app.
APP ACCESS
Do I need a Credo account?
Credo does not currently require an account or password. If the app will not open or work correctly, contact Credo support. Avoid deleting the app before seeking help, as this may remove locally stored training data.
DATA
Can I request my data?
See the Privacy Policy for data access, correction and deletion information. Contact Credo about information it holds; training stored only on your device is not held in a Credo online account.
DELETE DATA
Can I delete my training data?
Use available app controls to remove local training data. Removing the app ordinarily removes its local data, although device backups may retain copies. Deleting data or the app does not cancel an Apple subscription.
REPORT A PROBLEM
Found something broken?
Tell us.
Useful bug reports make problems much easier to fix.
What happened?
Describe what you were trying to do and what happened instead.
Where?
Tell us which screen, programme or feature the issue occurred in.
Can you repeat it?
If possible, include the steps that make the problem happen again.
Show us
A screenshot or screen recording can make an issue much easier to understand.
TRAINING & SAFETY
Credo can guide training.
It can't assess you in person.
Use sensible judgement when training and stop if something feels unsafe or significantly wrong.
Credo is a training tool, not a substitute for appropriate medical assessment, diagnosis or treatment.
If you're unsure whether exercise is appropriate for you, seek suitable professional advice before continuing.
USE CREDO RESPONSIBLY
Follow safe technique
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Use suitable equipment
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Train within your ability
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Seek help when appropriate
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CREDO SPORTS
NEED MORE HELP?
GET IN TOUCH.
Contact Credo if you can't find the answer you need.
Contact Credo